Help and support
Talk to a person
Email ian@familiarize.net. A person reads every message, and we answer within 24 hours.
Questions people ask
How are episodes made?
When you ask something, FAM researches it, writes a short story from the sources it finds with Anthropic's Claude, and reads it to you in its own voice. The sources are on the player. Episodes are written by AI and can be wrong; don't rely on one for medical, legal, financial or safety decisions.
Why does FAM ask before my first search?
Because what you type, say or attach is sent to Anthropic to write the episode, and a search drawn from it to its search providers, Parallel and Perplexity. FAM asks first. You can change your answer in Settings, Privacy and safety, Send my questions to AI. Without it, myFAM, DailyFAM and Explore still work.
How do I report something?
Open the ⋯ on a comment, a chat, a profile, a story or an episode and choose Report. It disappears for you straight away, and a person reviews every report within 24 hours.
How do I block someone?
Choose Block from the ⋯ on their profile, your chat with them, or their story. Neither of you will see the other's comments, messages, vibes or profile. To unblock, go to Settings, Privacy and safety, Blocked people.
I forgot my password.
On the log-in screen, tap Forgot password? and enter the email on your account. We'll email you a 6-digit code that works for 15 minutes; enter it with a new password and you're back in, signed out everywhere else. If your account has only a phone number, or the code doesn't arrive, email us from the address on your account and we'll help you back in.
How do I delete my account?
Settings, Delete account. It is immediate and can't be undone; the privacy policy says exactly what is removed.
Why does an episode have an E on it?
It contains swearing. FAM keeps swearing that's part of a story and marks it, and replaces slurs with the words "a slur".
I'm on the waitlist.
Your place is saved and you'll be let in as space opens up. Inviting friends moves you up.